FAQ

  • How do I get hold of the fantastic SUPCBR T-shirts, Trucker Caps & Hoodies?

    • We have all the fresh gear on our Website to purchase. Just shop your heart out! We carry a full range of trucker caps with us during lessons and some T Shirts and Hoodies so you can purchase on the day. If you can tell us your size and color we can be sure to bring to your class.


  • Do you operate year round?

    • Our business is seasonal. The season starts in September and finishes in April. Outside of those times it is a little uncomfortable on the water, but if you are keen we are too. Call us to discuss 0414 729 370.

  • When are you open?

    • Our Sup lesson sessions are saturday and Sunday mornings from 8am untilt eh eind starts blowing in the mid AFTERNOON.

    • our SUP FITNESS classes are run on SATURDAY and sunday MORNING with supball games on THURSDAY night.

    • oUr SUP TOURISM activities will see you paddling the lake at SUNRISE, sunset and any day of the week depending on the exciting events happening around the lake during our season.

    • Sup experiences for CORPORATE groups, birthday parties and school outdoor education can be orgabsied at a time to suit you. please get in touch at 0414 729 370 or email hello@supcbr.com.

    • We open in September and SUP through to April each year, depending on the weather we will pick a date to open and close the season in the respective months and advertise this on our social media; Facebook & Instagram page.

  • Is there an age limit?

    • Yes, the minimum age is 8 years and over. There is no maximum age limit. All we ask is that the paddler is confident in the water, and can swim 50 metres.

  • Do I need to be able to swim?

    • Due to the nature of the activity it is highly recommended that the paddler is able to swim. If you are not comfortable or confident in the water please let us know prior so we can arrange personal flotation devices, a PFD, for use during your experience.

  • What do I need to bring along, what clothing should I wear?

    • There is a very, very good chance that you are going to fall into the water. Because of this you should bring along a change of clothes. Being an outdoor activity we highly encourage everyone to be Sunsmart. Wear swimmers, board shorts, bikini, gym gear or whatever your are comfortable wearing in the water. A hat, sunscreen and sunglasses are also highly recommended. If your sunglasses aren't of the floating variety we can help you out with a strap to keep them from sinking. It can get cold in Canberra so dress accordingly and don't be afraid to bring along your Ugg boots. We also recommend you bring a water bottle as the experience is thirsty work.  

  • Do I have to bring my own equipment for my SUP Lesson?

    • No, we supply all the boards and paddles for you. If you already have your own equipment please bring it along and we can ensure it is safe and suitable for your requirements.

  • When do I need to arrive?

    • Paddlers should arrive at least 15 minutes prior to the start time. This will allow us to confirm details, ensure you have all the right equipment and have applied enough sunscreen prior to your experience.

  • What is the maximum amount of paddlers I can book for?

    • We run our sup school with up to 8 paddlers in any class.

    • there is no maximum amount of paddlers you can book for in our sup TOURISM, sup fitness ir sup experience programs. .

    • we regularly run school outdoor ADVENTURES for 100 children.

    • if you would like to bring along your work group, sporting team or travel group we can organise a special session for you. Please contact us by email Hello@SupCbr.com at least 7 days prior to your intended date so that we can cater for your numbers. 

  • What if it rains?

    • The bonus of falling in the water is that it doesn't matter if it rains. We do however take your safety very seriously and take into account temperature, wind and atmospheric conditions like lightening. 

  • What if the Smoke Haze is Hazardous?

    • The impact of summer bush fires in and surrounding the ACT in 2019/2020 have caused unpredictable Smoke and Smoke Haze that has seriously degraded the quality of air (AQI). We will monitor the ACT Health Advice the night before and morning of your class and be in touch via text and or email, if the AQI is above 107 PM2.5micrograms per cubic metre, to announce that we need to reschedule the class for another day. The categories of Very Unhealthy for All, Hazardous High and Hazardous Extreme start beyond the 107PM2.5micrograms per cubic metre. These categories indicate the effect of the smoke to the general population (more so if you have a heart or lung condition) are evident and advice is to avoid prolonged or heavy physical activity. We want to protect your health and that of our instructors. Your safety during our lessons is a high priority for SupCbr.

      Naturally when we cancel a lesson we will offer you the opportunity to reschedule or refund if necessary.

      We have P2 breathing masks available for any one that wishes to wear one during the class.

  • What if the ACT is declared to be in a State of Emergency?

    • The ACT has on two occasions in the last two decades needed to responded to the threat of Bush fire and Extremes in Weather conditions with a State of Emergency. The 2003 Bush fires that entered suburbs of the ACT resulted in the ACT Government declaring a State of Emergency to enable greater powers of the State Emergency Services to fight the situation. Similarly in January 2020 the ACT was declared a State of Emergency. Keeping off the roads to enable greater access for Emergency Service Vehicles and reducing the potential to need Emergency Services (ambulance) are forefront in our mind during these times and as such cancelling SupCbr lessons and activities will occur.

  • How are you managing the COVID19 Situation?

    • SUP is one of the safe ways to exercise and get into nature during a pandemic, out in the open air, keeping well beyond 1.5 meters from other students (just use your paddle to push them away!) and plenty of opportunity to wash and clean your skin, hands, face and even whole body - if you fall in!.

      What we are doing:

      1. Our instructors and students are asked each day before each lesson to confirm they are self reporting no signs of fever or cold symptoms. We ask all students if they have been overseas or interstate in last 14 days and or in contact with someone with the corona virus. If any student or instructor reports positive to any of the above they will be asked not to participate, and given a full refund in the case of the student. Similarly if you have any concerns before your class please contact us directly and we can provide you a full refund or a credit to take the class when you feel better.

      2. All boards, paddles and other equipment are washed with hot detergent and disinfectant wipes between each lesson. Disinfectant wipes are available for your use during a lesson or before and after. Please ask the instructor if you can not see them.

      3. Instructors and Posters will be displayed to remind students to retain physical distance. All lessons will be conducted at a safe distance between instructor & student and student & student. We will not conduct class that includes any group activities where students are required to come into physical contact. We have revised our lesson structures to ensure no activity involves close contact and whilst ensuring all the fun remains! All spectators will be asked to retain a 1.5 metre distance at all times.

      4. Face masks will be available for use by students as required. We encourage you to bring your own to the class if you would like to wear one. Plastic Gloves will also be available should anyone wish to wear a disposable pair during the class. Hand Sanitizer will be available at the SupCbr trailer for instructor and student use. Do not hesitate to apply before after and during.

      5. All participants will be asked to provide their name and phone number and these records are kept should SupCbr be asked to report participation to the Corona virus contact tracers.

      6. A maximum of 20 participants will be involved in any activity conducted by SupCbr.

      7. Any payments that need to be made on the day of your class will be done via contact less visa transaction. Or if you come without your wallet we can invoice you to be paid later in the week. There is no need to bring cash to your class.

8. Lastly like all business during COVID19 we are responsive to the Local and Federal Government changes and requirements. Should you have any questions or feedback please consider speaking to us directly first so we can address the situation immediately.

If you wish to speak to the owner of SupCbr I can be contacted on 0414 729 370 please ask to speak to Dawn.

  • Do you sell new boards and equipment?

Yes. for all your Red Paddle Co SUP and Gear requirements you can shop online or get in touch on 0414 729 370 and we will sort EVERYTHING for you

  • Do you sell second hand School Boards and Equipment?

Yes we do. Each season we sell our boards off at the end of the season for a great price. Please get in touch with us on 0414 729 370 or email at Hello@SupCbr.com to see what we have in stock at any time.

  • Do you rent your boards?

    • Yes! we can rent you a board to get out on the river and lake on your own to practice and develop your SUP skills or just explore the lake.

  • What do I learn in a beginners lesson?

    • The environmental considerations in YARRALUMLA Beach for SUP board enthusiasts.

    • Safe entry and exit points at YARRALUMLA Beach.

    • How to identify hazards and what conditions to avoid at yARRaLUMLA Beach.

    • The technical bits about your SUP board.

    • How to carry your board - if its windy, on your own, with a partner.

    • How to quick release your leash.

    • How to mount the board; self rescue, kneel and stand.

    • How to stop & Emergency stopping.

    • How to turn.

    • How to fall safely!

    • How to secure your paddle.

    • Basic paddle techniques and correction.

    • How to exit the water safely.

    • How to dismount the board safely.